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Privacy PolicyInformation we collectHow do we use your informationSharing of your informationPayment InformationCookies & TrackingData Storage and ProtectionYour RightsChildren’s PrivacyUpdates to This PolicyHow to Contact Us

Privacy Policy

At Yape Sdn Bhd (1177366-M), operating under the brand Living Green ("Living Green", "we", "our", or "us"), your privacy is of utmost importance to us. 

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our products and website (Living Green).

All personal data is managed following the provisions of the Personal Data Protection Act (PDPA) 2010 of Malaysia and other applicable laws and regulations.

Information we collect

When you use our website, contact us, or make a purchase, Living Green (operated by Yape Sdn Bhd) may collect the following types of personal information:

  • Basic details: Full name, phone number, email address
  • Shipping and billing details: Mailing address and order-related information
  • Account information: Your email address and password when you register for an account on our website
  • Membership and agent data: Your bank name and account number (used only for commission or reward purposes)
  • Communication records: Any information or messages you send to us via contact forms, email, or WhatsApp
  • Website data: Your IP address, browser type, pages visited, and interaction history (used for website analytics and improvement)

This data is collected directly from you when you fill out forms, place orders, sign up, contact us, or interact with our platforms.

How do we use your information

We use your data for the following purposes:

  • To process your orders: Including order confirmation, delivery, billing, and returns.
  • To create and manage your account: Including login access via email or Google, order history, and profile preferences.
  • To communicate with you: We may use your contact details to send you order updates, respond to your inquiries, or notify you about service-related information.
  • To provide customer service: Including troubleshooting, technical support, and responding to queries via WhatsApp, email, or webchat.
  • To improve our products and website: We may analyze usage patterns to optimize performance, enhance your shopping experience, and personalize our services.
  • To send marketing or promotional offers: Including newsletters, event updates, or product launches (only if you have opted in or there is legitimate interest).
  • To comply with legal and regulatory requirements: Including business and tax compliance in Malaysia.

We do not use your data for any purpose other than what is described above without first seeking your consent.

Sharing of your information

We may share your personal information with trusted third parties, only as necessary to support our business operations:

  • Service providers: Including logistics companies for delivery, Stripe for payment processing, and customer support tools like WhatsApp.
  • Marketing partners: We may share non-sensitive data (e.g., name, email, product interest) with sales agents, resellers, or authorized partners strictly for the purpose of following up or offering promotions on our behalf.
  • Legal obligations: In the event of a legal request, fraud investigation, or government audit, we may disclose data to comply with Malaysian laws or regulatory bodies.

We ensure that any third party we work with has appropriate safeguards in place to protect your personal data.

Payment Information

When you make a purchase through our website, your payment is processed securely by a trusted third-party provider such as Stripe. We do not collect or store your credit card numbers, bank login credentials, or sensitive payment details.

We may retain non-sensitive payment details (such as a reference number or transaction status) to confirm your order and handle refunds if needed.

Cookies & Tracking

Our website may use cookies and similar tracking tools to enhance user experience and analyze site performance. This includes tools like Facebook Pixel or analytics software (if implemented in the future).

Data Storage and Protection

At Living Green, we take your privacy seriously and use reasonable measures to protect your personal information.

We use secure systems to store your data and make sure it is only accessible by authorized people. Your login details, like your password, are encrypted, and all data sent between you, and our website is protected using secure connections (HTTPS).

While no system is 100% secure, we do our best to follow good practices and comply with Malaysia’s Personal Data Protection Act (PDPA) to keep your information safe.

Your Rights

Under the PDPA, you have the right to:

  • Request access to the personal data we hold about you
  • Correct any inaccurate or outdated information
  • Withdraw consent to our use of your data (where applicable)
  • Request deletion of your data, subject to legal retention requirements

You can contact us at any time to exercise these rights.

Children’s Privacy

Our website and services are not designed for children under the age of 13. We do not knowingly collect or process personal data from minors.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The latest version will always be posted on this page, with an updated "Effective Date" at the top.

How to Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to us:

  • Yape Sdn. Bhd.
  • Email: support@yape.my
  • Phone:  088-335-014